Having trouble adding users to your account? Here's why it might be happening - and how to fix it.
🔹 How to Add a New User
To add team members, go to the Users page and click on Add New User.
🔹 Check Your Plan's User Limit
Your ability to add users depends on your current plan:
Starter - 1 user seat (you)
Pro - 1 user seat (you)
Growth - 3 user seats (you and 2 media buyers)
Scale - 8 user seats (you and 7 media buyers)
If you're on Starter or Pro, you won't be able to add additional users unless you upgrade to Growth or Scale.
🔹 Need More Seats?
If you've reached your user limit and need more seats, simply upgrade your plan from the Settings > Subscriptions page.
🔹 Note About Disabled Users
Disabled users do not count toward your total user seats - but they also lose access to your agency.
You can disable users to free up space if needed.
🔹 Still Having Issues?
If your user count seems off or you can't add users despite available seats, contact support and we'll help you sort it out quickly.