If your audit appears stuck in "Processing" or "Failed" unexpectedly, here's what likely happened - and what you can do next.
🔹 Common Causes
⚠️ API Issues
Occasionally, the connection between DoAutomate and the ad platform (like Google Ads) may time out or return errors during processing.
🔒 Permission Issues
Your audit may fail if DoAutomate loses access to the ad account - for example, if access was revoked, permissions changed, or the token expired.
🌐 Ad Platform Downtime
Sometimes, audits can fail due to temporary outages or instability on the ad platform’s side (e.g. Google Ads API downtime).
🔹 Good News: No Audit Runs Were Deducted
If your audit failed or never completed due to one of these issues, no audit runs have been deducted from your account.
🔹 What Should I Do?
The fastest fix:
✅ Create a new audit for the same client - in most cases, it will run successfully on the second attempt.
We apologize for the inconvenience and appreciate your patience while we rely on third-party platforms for data access. 🙏
If the issue continues, feel free to contact support - we're here to help!